Refund & Cancellation Policy

1. Why This Page Is Short

Whether you book through Pascal Travel or directly with an airline, the fare rules attached to your ticket are set by the airline, not by us — we book the fare you chose, we do not set its terms. We have no separate refund or cancellation policy of our own layered on top of the airline's.

2. What Applies to Your Ticket

Refund rights depend on the fare you bought and the airline's own rules. As a general guide:

Flexible or refundable fares: Usually refundable or changeable, sometimes with a fee deducted.
Standard economy fares: Often non-refundable in cash, but may be changeable or eligible for airline credit.
Basic or non-refundable fares: Usually cannot be refunded or changed at all once purchased.

If your flight is cancelled or heavily delayed

You may have rights to a refund or re-routing under passenger protection laws — in Canada the Air Passenger Protection Regulations, and comparable rules in the EU, UK and elsewhere. These rights sit between you and the airline, and apply regardless of where you found the flight. Claim them directly with the airline.

3. How to Cancel a Flight

Find your booking reference — the one Pascal Travel showed you and emailed at the end of checkout if you booked here, or the one in the airline's own confirmation if you booked directly with them.
Contact that airline directly, through their website, app or customer service line, with the booking reference to hand.
If you are unsure what your fare allows, or booked through Pascal Travel and want help, email us at info@pascaltravel.com and we will help you read the rules and reach the airline — only the airline can action the change itself.

4. Changes and Refunds on a Pascal Travel Booking